Shipping policy

Shipping policy

Orlines ships to selected Tier-1 international markets only.
Eligible shipping destinations include selected countries in Europe, the United States, Canada, Australia, New Zealand, Japan, Singapore and Hong Kong.

Order processing

Orders are processed within 2 business days after the order is placed.
Orders are processed and dispatched on business days only, Monday to Friday, excluding public holidays.

Orders are shipped from China. Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Shipping methods

Orlines offers standard shipping and express shipping to eligible destinations.
All shipments include tracking.

Shipping options, delivery costs and estimated delivery times will be shown at checkout before payment.

Estimated delivery times

Estimated delivery times may vary depending on the destination country, selected shipping method, customs processing and local carrier operations.

Delivery times are estimates only and may be affected by customs delays, local holidays, courier delays or other circumstances outside of our control.

Region	Standard Shipping	Express Shipping
Europe	[TO BE ADDED]	[TO BE ADDED]
United States	[TO BE ADDED]	[TO BE ADDED]
Canada	[TO BE ADDED]	[TO BE ADDED]
Australia / New Zealand	[TO BE ADDED]	[TO BE ADDED]
Japan / Singapore / Hong Kong	[TO BE ADDED]	[TO BE ADDED]

 

Delivery times are estimates only and may be affected by customs delays, local holidays, courier delays or other circumstances outside of our control.

Shipping costs

Shipping Method	Cost
Standard Shipping	[TO BE ADDED: standard shipping price by region]
Express Shipping	[TO BE ADDED: express shipping price by region]
Free Shipping	Free shipping is available on orders over $300 within eligible shipping regions.

 

Shipping costs may vary by destination and selected shipping method. Shipping is paid at checkout.

Duties, taxes and customs

International orders may be subject to import duties, taxes, customs fees or other charges imposed by the destination country.

Unless otherwise stated at checkout, any applicable import duties, taxes or customs fees are the responsibility of the customer.

Customs processing may cause delivery delays that are outside of our control.

[TO BE ADDED: whether product prices and shipping costs include or exclude local taxes and import duties]

[TO BE ADDED: policy for refused deliveries due to unpaid duties or taxes]

Customer support

Customer support is available in English.
Support hours: 10:00-19:00. [TO BE ADDED: time zone for support hours]

[TO BE ADDED: customer support email]

Orlines aims to respond to customer inquiries within 24 hours during business days.