FAQ
ABOUT PRODUCT
WHAT IS THE ORLINES?
THE ORLINES creates everyday essentials with a vintage edge and contemporary sport-casual influences. Timeless pieces, premium materials, and original graphics made for everyday wear.
WHAT MATERIALS DO YOU USE?
Most garments are made from premium-quality cotton.
Some styles include elastane for added stretch and comfort.
HOW DO YOUR CLOTHES FIT?
Most styles feature a relaxed, oversized fit inspired by vintage streetwear, while selected pieces are designed with a more fitted silhouette. Product pages include fit details and size guides.
HOW CAN I STYLE MY PIECE?
Every product page includes Styling Tips with outfit ideas and handpicked recommendations from our collections. You'll also find matching pieces that pair perfectly with your selected item, making it easy to build a complete look — and add your favorites to the same order.
HOW DO I CHOOSE THE RIGHT SIZE?
Every product page includes a detailed Size Guide with international size conversions, garment-specific measurements, and the model's height and size whenever available. This helps you compare measurements and choose the fit that suits you best.
HOW SHOULD I CARE FOR MY GARMENT?
Every product page includes garment-specific care instructions. For more detailed information about our fabrics, materials, and care recommendations, visit our Materials & Care page.
About services
WHERE DO YOU SHIP?
We currently ship to selected countries across Europe, the United States, Canada, Australia, New Zealand, Japan, Singapore, and Hong Kong.
HOW LONG WILL MY ORDER TAKE?
Orders are processed within 2 business days. Delivery times vary depending on your location and shipping method. You'll see an estimated delivery time at checkout.
CAN I TRACK MY ORDER?
Yes. Every order includes tracking, and you'll receive a tracking link once your package has been shipped.
CAN I RETURN OR EXCHANGE AN ITEM?
Yes. Returns can be requested within 14 days of delivery, and exchanges are available subject to stock. Full details can be found in our Return & Refund Policy.
WHO PAYS FOR RETURN SHIPPING?
If you're returning an item because you've changed your mind or ordered the wrong size, return shipping costs are your responsibility. If the item is faulty or we made a mistake with your order, we'll cover the return shipping costs.
HOW CAN I CONTACT THE ORLINES?
Our support team aims to respond to all inquiries within 24 business hours. Visit our Contact page or email us for assistance.
